AWS

AWS SLA Summary

AWS SLA Summary

AWS SLA Summary
AWS Service SLA Service Credit Pct SLA Resource
RDS 99.95% Less than 99.95% but equal to or greater than 99.0% 10 % https://aws.amazon.com/rds/sla/
RDS 99.95% Less than 99.0% 25 % https://aws.amazon.com/rds/sla/
S3 99.9% Equal to or greater than 99.0% but less than 99.9% 10 % https://aws.amazon.com/s3/sla/
S3 99.9% Less than 99.0% 25 % https://aws.amazon.com/s3/sla/
EC2 99.95% Less than 99.95% but equal to or greater than 99.0% 10 % https://aws.amazon.com/ec2/sla/
EC2 99.95% Less than 99.0% 30 % https://aws.amazon.com/ec2/sla/
Route 53 100 % 5 – 30 minutes in a Billing Cycle 1 day Service Credit https://aws.amazon.com/route53/sla/
Route 53 100 % 31 minutes – 4 hours in a Billing Cycle 7 days Service Credit https://aws.amazon.com/route53/sla/
Route 53 100 % More than 4 hours in a Billing Cycle 30 days Service Credit https://aws.amazon.com/route53/sla/
SLA Percentages
Availability % Downtime/Month Downtime/Week Downtime/Day
90% (“one nine”) 72 hours 16.8 hours 2.4 hours
95% 36 hours 8.4 hours 1.2 hours
97% 21.6 hours 5.04 hours 43.2 minutes
98% 14.4 hours 3.36 hours 28.8 minutes
99% (“two nines”) 7.20 hours 1.68 hours 14.4 minutes
99.5% 3.60 hours 50.4 minutes 7.2 minutes
99.8% 86.23 minutes 20.16 minutes 2.88 minutes
99.9% (“three nines”) 43.8 minutes 10.1 minutes 1.44 minutes
99.95% 21.56 minutes 5.04 minutes 43.2 seconds
99.99% (“four nines”) 4.38 minutes 1.01 minutes 8.66 seconds

  Useful Links Cloud Provider Service Availability https://cloudharmony.com/status